About Testsigma
Testsigma makes it fast and easy for QA teams to run test automation at speed and scale without coding expertise. We do this by empowering everyone in the team to author test cases using plain English statements and run the tests across thousands of browsers and devices. Unlike legacy test automation frameworks, Testsigma does not require knowledge of coding, thus enabling QA teams of all sizes to start automating their tests in weeks as opposed to months. Hundreds of leading QA teams across the world use Testsigma’s low-code test automation platform to release quality software at speed and scale. Some notable customers of Testsigma include Cisco, Samsung, Bosch, Honeywell, and American Psychological Association. Testsigma is headquartered in San Francisco with engineering teams in Bangalore and Chennai. Testsigma is backed by marquee investors like Accel, MassMutual and Strive.
Requirements
- Bachelors/Masters Degree in Computer Science or equivalent technical field
- Minimum 2 years of experience as a Customer Success Specialist / Manager or in a customer-facing role at a software company, preferably in the B2B SaaS space - Good communication skills
- Ability to manage a portfolio of multiple projects running simultaneously.
- Flexibility to work in shifts based on assigned portfolio
Job Responsibilities :
- Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio
- Partner with AE's to maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal.
- Uncover and know any risk that threatens your customer's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
- Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption.
- Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Benefits
- Attractive salary + Bonus
- Very good equity program
- Flexible working hours
- 100% company-paid medical insurance
- Daily catered lunch, free snacks, etc.
- Flat hierarchy.